BitSurFer’s Softlayer Review - Dedicated Server
Although BitSurFer doesn’t speak English as his native language, the message he’s trying to send out comes out loud and clear. He has 110 dedicated servers with SoftLayer and is pleased with the service he’s received. When it comes to support, he enjoys how fast the response time is, but also mentions that while most of the time support is free, sometimes there is a $3 charge. (EDIT: Apparently the $3 charge is for support as SoftLayer’s servers are unmanaged and the $3 charge is per trouble ticket, which seems like a pretty good deal to me.)
Does anyone have more information about this charge?
Sales:even if kept typing for years i will not find a word to describe them
i get discount in orders i can not even believe it my self.
some times i call them to give a friend discount and they do it .Support: can you find a support charge you only 3$
and most of the time for free
i call them and they answer even before i put my headset .
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SL surfer said,
August 6, 2008 @ 12:15 pm
Since the servers at Softlayer are un-managed, they do offer a 1 time per server and issue $3 charge to locate and resolve the issue. The charge is really fair, since you can throw anything at them and they’ll resolve it. When the support is free, its usually an issue that was created by hardware or software conflicts.
hunter said,
August 7, 2008 @ 9:39 pm
Awesome, thanks for the clarification surfer!